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Help Screens for PlaceWhisper

Peter Groome

29 Jul, 2010 06:10 PM via web

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Where can I find some instructions / help on how to operate PlaceWhisper?

Regards

Peter

1. Support Staff 2 Posted by michael on 31 Jul, 2010 10:04 AM

   

   Hi Peter,

   Proper documentation is on the todo list - I'm going to try and get some descriptions up over the coming days, apologies for the lack of such things at the moment.

   In the mean time, if there's anything specific you want to ask, do just ask here!

   All the best,

   -- Michael

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2. 3 Posted by Peter Groome on 31 Jul, 2010 06:50 PM

   

   Thanks Michael. I look forward to it.

   Regards

   Peter

   0770 205 8464

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3. 4 Posted by JonoGreeno on 11 Oct, 2010 09:23 AM

   

   Hi,

   Im constantly getting 'Error submitting whisper'

   'Authentication needed'

   I cant whisper at the moment. Can you help?

   thanks

   Jono
   

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4. Support Staff 5 Posted by michael on 11 Oct, 2010 09:35 AM

   

   Hi Jono,

   Sounds like the app has gotten confused somehow. I can see your attempts to create things from our server, and our server is indeed rejecting your requests.

   I apologise for this, the app needs to be made a bit more robust in this respect (at least prompt you to re-enter details when it gets turned away from our server). In the mean time though, can you try the following two things?

   First, log out in the app, and then log back in. This should hopefully reset your credentials, and all should be well from this point on.

   If that fails, then you can try removing the app and reinstalling it. You'll not lose any data that way - it should re-download all your whispers when you reinstall and relogin.

   If neither of those work, then we'll need to do some more prodding. Let me know how you get on.

   All the best,

   -- Michael

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5. 6 Posted by JonoGreeno on 11 Oct, 2010 09:43 AM

   

   Hello,

   Im getting the same thing - as I log in it also says it has an error talking to server.

   Let me know if you manage to fix it!

   Thanks!

   Jono

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6. Support Staff 7 Posted by michael on 11 Oct, 2010 09:51 AM

   

   Hi Jono,

   Thanks for letting me know. I think I've found the issue, and updated the server. It works for me now, can you try once more.

   Apologies for this, but many thanks for taking the time to report the issue!

   -- Michael

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7. 8 Posted by Jonathan Greeno on 13 Oct, 2010 11:47 AM

   

   Hi Michael,

   App is working fine now!

   I have to re re install it.

   Thanks!

   J

   -----Original Message-----
   From: michael
   [mailto:***@tenderapp.com]
   Sent: 11 October 2010 10:54
   To: Jonathan Greeno
   Subject: Re: Help Screens for PlaceWhisper [PlaceWhisper]

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8. Support Staff 9 Posted by michael on 13 Oct, 2010 12:13 PM

   

   Hi Jono,

   Excellent news! Apologies that you had to go through that.

   Have fun!

   -- Michael

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9. michael closed this discussion on 13 Oct, 2010 12:13 PM.

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